Privacy Policy
Advanced Leak Detection ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (advancedleak.com) or use our services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, or when you contact us. The personal information we collect may include: names, phone numbers, email addresses, property addresses, and details regarding your pool or spa leak issue.
When you browse our website, certain information may also be collected automatically through cookies and similar technologies, such as your IP address, browser type, device information, and how you interact with our pages. See Cookies & Tracking Technologies below for details and how to control this.
2. How We Use Your Information
We use the information we collect to: provide, operate, and maintain our services; improve, personalize, and expand our services; understand and analyze how you use our website; communicate with you for customer service, to provide updates, and for scheduling purposes; and to process your transactions.
3. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to make the site work properly and to understand how visitors use it. When you first visit, a consent banner lets you accept or manage non-essential cookies. Functional cookies that are strictly necessary for the site to operate are always active; all other categories are used only with your consent.
The categories we use
- Functional — required for core site features and remembering your consent choices.
- Preferences — remember choices you make, such as settings within tools like our Water Loss Calculator.
- Statistics — help us understand website usage through anonymized analytics (we use, or may use, Google Analytics with IP anonymization).
- Marketing — used by embedded third-party content, such as YouTube videos, which may set cookies when you play them.
You can change or withdraw your consent at any time via the Manage consent tab shown on our site, or on our Cookie Policy & Opt-Out Preferences page, which also lists the specific cookies placed. We honor Do Not Track and Global Privacy Control browser signals.
4. Third-Party Services
We use trusted third-party providers to help us operate our business and serve you. These providers only receive the information needed to perform their function:
- Housecall Pro — our scheduling and customer-management platform. When you submit our contact or scheduling forms, book a detection, use the online chat, or sign in to the Customer Portal, the information you provide (such as your name, contact details, service address, and job details) is processed by Housecall Pro on our behalf. Their handling of data is described in the Housecall Pro privacy policy.
- YouTube (Google) — we embed videos from our YouTube channel. Playing an embedded video may set YouTube/Google cookies, subject to your consent choices.
- Google Analytics — we may use anonymized analytics to understand website usage. Analytics cookies are only set with your consent.
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners and trusted affiliates.
5. Your Privacy Rights
Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you, and to opt out of certain processing. To exercise any of these rights, contact us using the details below and we will respond as required by applicable law. You can manage cookie-based processing at any time on our Cookie Policy & Opt-Out Preferences page.
6. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Advanced Leak Detection
664 Folsom St S, Saint Petersburg, FL 33707
Email: operations@advancedleak.com
Phone: (727) 467-0078